Shipping policy
KOKOLOPES – Shipping Policy
Thank you for choosing KOKOLOPES. As a New Zealand-based business, we are committed to offering quality products at affordable prices while maintaining full transparency with our customers. To keep prices low and shipping free, we work with trusted global suppliers who ship directly to you. Below is everything you need to know about how your order will arrive.
🚚 Order Processing Time
- All orders are processed within 1 to 3 working days.
- Orders placed on weekends or holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive an email with your tracking number.
📦 Delivery Timeframes
- To provide free shipping and the best possible prices, some items are shipped from our international supplier network.
- Delivery typically takes 7 to 21 days, depending on your location and local courier schedules.
- Most customers receive their order sooner, but please allow the full timeframe during busy periods.
⭐ What You Can Expect
- You’re buying from a New Zealand-based company that stands behind every order.
- Even though your item may ship from overseas, your trust and satisfaction remain our top priority.
- If anything goes wrong, we’re here in NZ and ready to help.
🚫 Possible Delays
- Shipping times may vary due to factors outside our control including weather conditions, customs processing, high-demand seasons, or courier delays.
- Once an order has been handed to the courier, transit updates may take a few days to appear.
📍 Shipping Locations
- Currently, we deliver within New Zealand.
- For delivery to other regions, please contact our support team.
💬 Need Help?
For any shipping-related questions, reach out to us at:
📧 support@kokolopes.com